LITERATURE REVIEW FROM 2001 TO 2023: KNOWLEDGE MANAGEMENT AND E-GOVERNMENT

Abstract

The use and management of knowledge in the context of e-government can unveil new prospects for improving governmental services and increasing citizen participation in the decision-making process. Knowledge management technologies, data analysis, and artificial intelligence applications can contribute to better directing government policies and analyzing community needs. Additionally, knowledge and its electronic applications can play a pivotal role in achieving the objectives of e-government by facilitating the collection, organization, examination, and dissemination of knowledge within the e-government context, thereby enabling the identification of potential avenues for improvement and development through modern technology.

A review of the literature on this subject and an examination of previous studies, whether in Arabic or English, confirm the importance of technological infrastructure in governmental organizations, which is crucial for the successful role of knowledge management in e-government and its development in line with the strategic plans of governmental agencies. Furthermore, the establishment of mechanisms and legislation that contribute to the governance of knowledge management within e-government is essential.